Virtual Care

Getting started

Virtual care options are available for physicians and clinicians who cannot be present to provide care in person and the SMA EMR team is here to support clinics in the transition. Virtual care may be provided by telephone, email, messaging and video, and a variety of platforms are available to facilitate this.

View the SMA Virtual Care Quick Start Guide here.

Virtual Care software

PEXIP virtual care teleconferencing software has been previously evaluated and assessed. It has been approved by the SMA, Ministry of Health, SHA and SCA for video assessments.

This virtual care tool is being provided at no cost to all Saskatchewan physicians for 12 months from March, 2020 to March 2021. The SK EMR Program and eHealth are also providing full support with licenses, account creation, deployment, training and on-going support. In that case any cost associated with the software, as well ensuring the platform is secure, will be the responsibility of the physician.

Physicians interested in PEXIP are asked to send their name, email address, clinic name, location, phone number, clinician type and specialty to

After signaling their interest to the above email address, the physician will receive an email from Telemerge prompting them to register, and a follow-up from an EMR Practise Advisor to schedule assistance and training.

If physicians are already using an eHealth supported video system they can continue to use it. If physicians choose a platform besides PEXIP or an alternate eHealth supported program, care must be taken to ensure that the platform meets all privacy and other legal requirements.

Virtual Care Resources

  • Ministry of Health overview of virtual care options

  • Virtual Care billing information

  • SMA COVID-19 resource page

  • PEXIP orientation video (11 minutes) Use this password to view: jBZPtmC4

  • CMA Virtual Care Playbook
    The CMA has written a virtual care playbook and made it available to all Canadian physicians. The purpose of the playbook is to introduce virtual patient encounters (telemedicine) into their daily practices. It is intended to be virtual care platform and vendor agnostic. It focuses on video visits, though phone calls and patient messaging are also categorized as virtual care. While not exhaustive, the playbook covers all key considerations to succeed at providing safe, effective and efficient care.

  • The SMA EMR team collaborates with Dr. James Purnell, an experienced provider of virtual care. View his virtual care recommendations here.

Get support

The EMR team is here to support you. Please contact us anytime at